Refund, Return, Exchange & Cancellation

| Hassle-free returns for your convenience | 24-hour delivery & installation | Cash on delivery for orders below AED 1000 | Delivery & installation across UAE | Easy payment plan from major banks | Split your purchase into 4 interest-free payments with Tabby or Tamara | Extended warranty for extra peace of mind | Hassle-free returns for your convenience | 24-hour delivery & installation | Cash on delivery for orders below AED 1000 | Delivery & installation across UAE | Easy payment plan from major banks | Split your purchase into 4 interest-free payments with Tabby or Tamara | Extended warranty for extra peace of mind

Refund, Return & Exchange Policy

At Fadal Elect, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with a smooth and fair process for returns, exchanges, and cancellations.

✅ Eligible for Return or Exchange if:

The item is defective, damaged, or incorrect
It is returned within 7 days of delivery
The item is unused, in its original packaging, and with all accessories/manuals intact

Note: Some products may not be eligible for return due to hygiene or safety concerns (e.g. used water dispensers, installed AC units).

📦 How to Return or Exchange:

Email us at support@fadalelect.com with your order number and issue details
Our team will schedule a pickup or guide you to drop-off
After inspection, your exchange or refund will be processed within 7–10 business days

Used or installed products
Products damaged due to misuse or negligence
Items without original packaging or missing accessories
Custom or special order items

Refunds are issued to the original payment method
In case of Cash on Delivery, refunds are processed via bank transfer
Shipping and installation charges (if any) are non-refundable
Refunds typically reflect within 7–10 business days after approval

You may exchange an eligible product for a different model/variant of equal or higher value (price difference must be paid)
Exchange requests must meet the same conditions as returns

Refund, Return & Exchange Policy

✅ Eligible for Return or Exchange if:

📦 How to Return or Exchange:

✅ Before Dispatch:

❌ After Dispatch:

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